Issues handling and crisis management

We have experience in issues handling in a huge range of sectors from airlines to pet care. But whatever the sector, the approach is the same.

Issues handling is essential to enable rapid and well-managed responses through a familiar and tested process. We draft issues management processes, run crisis training days and create bespoke systems for clients to ensure key staff know what to do in the event of a crisis. This methodical and thorough planning means that the unexpected doesn't happen without a trusted path to follow.

Our issues handling experience includes policies for Cathay Pacific, NHS, Whitbread Plc, Bob Martin, Frobisher's Juices